editor daily mirror
Dailymirror.news,MUMBAI, December 2, 2025: ICICI Prudential Life Insurance has reported an industry-leading Claim Settlement Ratio (CSR) of 99.33% for the first half of the financial year 2026 (H1-FY2026), positioning it at the top among major life insurance companies in the country.
The company’s commitment to efficiency was further highlighted by its rapid processing time: the average claim settlement turnaround time was just 1.1 days for non-investigated claims. During this period, the total value of death claims settled by the Company amounted to ₹893.38 crore.
Management and Digital Focus
Mr. Amish Banker, Chief Operations Officer, ICICI Prudential Life Insurance, emphasized the company’s customer-centric approach:
“Our claim settlement process is designed to deliver enhanced customer experience, and we handle every claim with utmost sensitivity. In H1-FY2026, we had a claim settlement ratio of 99.33%, and our average claim settlement turnaround time for non-investigated claims was just 1.1 days. Besides, we settled death claims totalling over ₹893.38 crore in the same period.”
Mr. Banker noted that the company’s digitalisation efforts—utilizing platforms like their mobile app, WhatsApp, chatbot, and website—empower them to deliver quick claim settlements, providing timely financial relief to families.
Claim for Sure Initiative
The company also highlighted its “Claim for Sure” initiative, which guarantees settlement of eligible claims within one day of all necessary documents being submitted. Under this initiative, ICICI Prudential Life settled death claims worth ₹157.25 crore in H1-FY2026.
The current ratio slightly trails the previous quarter’s performance, where the company had a leading CSR of 99.60% in Q1-FY2026.
