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Dailymirror.news,October 24, 2024: Tata Motors, India’s leading commercial vehicle manufacturer, has launched the 2024 edition of its ‘Customer Care Mahotsav,’ a comprehensive engagement program for its commercial vehicle customers. Running until December 24, 2024, the program will be conducted at over 2,500 authorized service centers across the country. The Mahotsav aims to bring together fleet owners and drivers, offering insightful discussions and access to a variety of benefits.
Customers participating in the program will receive thorough vehicle check-ups carried out by trained technicians, along with access to various value-added services. Drivers will also benefit from extensive training sessions focusing on safe and fuel-efficient driving practices. Additionally, they will have access to customized offerings under Tata Motors’ Sampoorna Seva 2.0 initiative.
Speaking at the launch, Mr. Girish Wagh, Executive Director of Tata Motors, said, “We are thrilled to bring back the Customer Care Mahotsav starting on October 23. This day holds special significance for us as it marks the anniversary of the sale of our first commercial vehicle in 1954, a day we now celebrate as Customer Care Day. This Mahotsav is a reflection of our commitment to providing best-in-class services through meticulous vehicle check-ups and a wide range of benefits. Our goal is to delight our customers at every touchpoint nationwide, and I am confident that this initiative will add significant value to their businesses.”
Tata Motors’ extensive commercial vehicle portfolio is complemented by a suite of value-added services through its Sampoorna Seva 2.0 initiative. This comprehensive solution starts from the moment of vehicle purchase and supports every stage of its lifecycle, offering breakdown assistance, guaranteed turnaround times, annual maintenance contracts (AMC), and easy access to genuine spare parts. Tata Motors also utilizes its Fleet Edge connected vehicle platform, enabling fleet operators to optimize vehicle uptime and minimize overall costs of ownership.
