Dailymirror.News,Mumbai, February 21st, 2025: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a global leader in IT services, consulting, and business solutions, has been recognized as the #1 IT Services Provider in Europe for Customer Satisfaction, according to the latest Whitelane Research 2024/2025 IT Sourcing Study.

This marks the 12th consecutive year that TCS has secured the top ranking, reinforcing its position as a trusted technology partner for enterprises across Europe.

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The survey, conducted by Whitelane Research, gathered insights from nearly 2,300 participants representing Europe’s leading organizations. It evaluated over 6,000 IT sourcing relationships and 6,500 cloud platform partnerships, highlighting TCS’ industry leadership and commitment to customer satisfaction.

• Overall Customer Satisfaction: TCS maintained the highest ranking for the 12th consecutive year.
• Industry Leadership: TCS secured the #1 spot for general satisfaction in Financial Services (84% vs. industry average of 77%) and Transport & Logistics (84% vs. industry average of 73%).
• High-Performance Areas: TCS excelled across multiple IT service categories:
  • Digital Transformation – 79% satisfaction (vs. industry average of 75%)
  • Cloud & Infrastructure Services – 80% (vs. 74%)
  • Workplace Services – 80% (vs. 74%)
  • Security Services – 81% (vs. 74%)
  • Network & Connectivity Services – 81% (vs. 72%)
  • Application Services – 82% (vs. 76%)

Jef Loos, Head of Sourcing Europe at Whitelane Research, congratulated TCS on this achievement, stating, “To maintain the top ranking for 12 years in a row is no small feat. It speaks volumes about TCS’ commitment to quality, customer satisfaction, and the ability to adapt to evolving technology needs, including AI and machine learning.”

ఇది కూడా చదవండి...అసోచామ్, తెలంగాణ ప్రభుత్వం ఐఏ & భద్రతా సదస్సు విజయవంతంగా నిర్వహణ

ఇది కూడా చదవండి...హ్యుందాయ్ హోప్ స్కాలర్‌షిప్ ప్రోగ్రామ్ ద్వారా 783 మంది విద్యార్థులకు రూ. 3.38 కోట్ల స్కాలర్‌షిప్‌లు

TCS has been at the forefront of digital transformation in Europe for over 45 years, working with multinational enterprises across industries such as banking, manufacturing, telecom, retail, travel, and logistics. With a strong workforce operating from 62 offices across Europe, TCS continues to empower businesses with innovative solutions.

The Whitelane Research report also revealed key industry trends:

• 33% of enterprises plan to increase IT spending with external providers in the next two years.
• The top priorities for IT investment include:
  • Strengthening security, resilience, and cyber defense (56%)
  • Automating business processes (53%)
  • Cost savings (44%)
  • Expanding AI and machine learning capabilities (44%, up 16% from last year)

Sapthagiri Chapalapalli, Head of Europe at TCS, commented, “We are honored to be ranked #1 in customer satisfaction across Europe for the 12th year. Our continued focus on excellence and innovation has earned the trust of our clients. This recognition reflects our commitment to delivering high-quality IT solutions that drive business success.”

Beyond its customer satisfaction ranking, TCS has also been named a ‘Top Employer’ in Europe for the 13th consecutive year by the Top Employers Institute.

Since 2013, Whitelane Research has conducted its annual IT Sourcing Study, making it one of the most comprehensive evaluations of IT service providers in Europe.