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Dailymirror.news,Mumbai, October 15th, 2024:Vi Business, the enterprise arm of leading telecom operator Vodafone Idea (Vi), has announced a strategic partnership with Genesys, a global leader in AI-powered experience orchestration, to introduce advanced cloud and telecom solutions for Indian businesses. This partnership positions Vi Business in the fast-evolving Contact Centre as a Service (CCaaS) sector, delivering next-gen cloud solutions that will enhance customer engagement and transform contact centre operations across the country.
In an increasingly digital world, customer expectations are evolving rapidly, and businesses must adapt to stay competitive. Vi Business and Genesys aim to provide Indian enterprises with cutting-edge, AI-driven contact centre solutions, offering an omnichannel customer experience (CX) that is both seamless and scalable. These solutions will enable businesses to improve customer interactions, meet diverse operational needs, and scale without significant upfront capital investments.
Arvind Nevatia, Chief Enterprise Business Officer at Vodafone Idea, expressed enthusiasm about the partnership, stating, “We are excited to collaborate with Genesys to deliver innovative cloud solutions that will transform how Indian businesses operate. By leveraging AI and cloud technologies, we can help enterprises stay ahead of the curve in today’s rapidly changing technological landscape.”
This partnership combines Vi Business’s robust telecom infrastructure with Genesys’s expertise in customer experience orchestration, providing businesses with powerful, cloud-based contact centre solutions that can be tailored to their unique needs. The CCaaS solutions will offer advanced, flexible, and scalable options, ensuring superior customer service and faster deployment.
Gwilym Funnell, Senior Vice President, Asia-Pacific at Genesys, emphasized the importance of the collaboration, stating, “Genesys is proud to partner with Vi Business to deliver a first-of-its-kind CCaaS platform in India. With in-country cloud deployment, Indian enterprises will have the reliability and scalability they need to meet customer demands, all while ensuring data residency. Our goal is to provide businesses with smarter, more agile solutions that enhance customer interactions and drive operational efficiency.”
By offering AI-powered cloud solutions, Vi Business and Genesys aim to help enterprises across industries navigate the complexities of modern customer expectations, enabling them to deliver personalized, omnichannel experiences that align with the demands of today’s digital economy. This partnership underscores Vi Business’s commitment to driving digital transformation and keeping its customers ahead of the competition.
