editor daily mirror
Dailymiorror.News,Mumbai,14th November, 2024: Emerging technologies are set to significantly reshape India’s workforce, creating 2.73 million new tech roles by 2028, according to the ServiceNow AI Skills and Jobs Report. India’s workforce is projected to grow from 423.73 million in 2023 to 457.62 million in 2028, an increase of 33.89 million workers, positioning it as one of the world’s fastest-growing economies.
The report, commissioned from Pearson, a global leader in education and training, highlights the retail sector as a key growth driver, estimated to require an additional 6.96 million workers. This trend opens up major opportunities for retail professionals to upskill in tech areas such as software application development and data engineering. Manufacturing, education, and healthcare sectors will follow suit, requiring 1.50 million, 0.84 million, and 0.80 million new workers respectively, driven by both economic growth and technological advancements.
Sumeet Mathur, Senior Vice President and Managing Director of ServiceNow India Technology & Business Center, stated: “AI will play a transformative role in creating high-value jobs across India’s key industries, particularly in areas requiring advanced tech skills. Through initiatives like ‘RiseUp with ServiceNow’ and partnerships with universities and government bodies, we’re bridging the skills gap and equipping India’s workforce to thrive in the digital age. This will not only foster career opportunities but also strengthen India’s position in the global tech economy.”
Growth of Tech Jobs Amidst Industry Transformation
Demand for tech-related jobs is surging across various sectors, including professional and technical services, manufacturing, and telecommunications. Key roles such as Software Application Developers are expected to increase by 109,700 positions. Other high-demand roles include Systems Software Developers (48,800 new jobs) and Data Engineers (48,500 new jobs). Web Developers, Data Analysts, and Software Testers are projected to grow as well, with additions of 48,500, 47,800, and 45,300 positions respectively. Data Integration Specialists, Database Architects, Data Scientists, and Computer and Information Systems Managers will also see strong growth, each with projected increases of over 40,000 roles. The influence of technology is expected to extend across sectors like energy, government services, and utilities, propelling workforce expansion through tech innovations.
Gen AI Reshaping Tech Roles in IT
As AI-driven tasks redefine roles, the research finds that Systems Administrators will see the largest transformation, with 6.9 hours of their weekly work automated or augmented by emerging technologies. AI Systems Engineers are also poised to benefit significantly, with half of their role impacted by generative AI. Implementation consultants stand to save 1.9 hours per week on repetitive tasks, allowing more time for strategic projects. Even the least affected role, Platform Owners, could save nearly half an hour weekly. Emerging technologies will fundamentally enhance productivity, enabling tech professionals to operate more efficiently.
Sumeet Mathur further emphasized ServiceNow’s advancements, noting, “Within the first 120 days of implementing ServiceNow Gen AI, we achieved an annualized cost savings of over $5 million, with an additional $4 million in productivity gains. Our productivity has increased by 10% weekly, and we’ve seen a 48% code acceptance rate. These changes have significantly impacted employee services, saving 62,000 hours in search time alone and improving employee support metrics by 14%. At ServiceNow, AI is driving productivity for our teams and enabling our customers to achieve their goals.”
Creating a Job-Ready Talent Pipeline in India
To maintain this momentum, businesses and policymakers must focus on upskilling efforts to ensure a smooth transition to a technology-enabled workforce. The ‘RiseUp with ServiceNow’ program is a global initiative aimed at equipping young engineers with job-ready skills, with a goal of training one million individuals in high-demand digital competencies by 2024. Over 97,000 Indians have developed skills on ServiceNow’s AI platform in the past year. Additionally, ServiceNow’s University Academic Program, collaborating with 20 universities across 16 states, alongside partnerships with FutureSkills Prime by NASSCOM and the AICTE, has trained thousands of students, preparing them to meet the growing needs of the tech industry.
This comprehensive approach underscores India’s focus on harnessing emerging technologies to foster a robust and future-ready workforce, solidifying its leadership in the global technology sector.
