Dailymirror.news,Mumbai, March 19, 2025:Tata Consultancy Services (TCS), a global IT services leader, has signed a five-year strategic partnership with Air New Zealand to drive AI-led transformation, enhance digital capabilities, and streamline airline operations. This collaboration is set to position Air New Zealand as a digital-first airline, focusing on fleet management, crew scheduling, and passenger services.

The agreement was formalized at TCS’ Banyan Park Campus in Mumbai in the presence of New Zealand Prime Minister Christopher Luxon, Tata Group Chairman Natarajan Chandrasekaran, Air New Zealand CEO Greg Foran, and TCS CEO & MD K. Krithivasan.

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This partnership underscores TCS’ long-standing commitment to New Zealand, where it has been a trusted digital transformation partner for over 37 years. TCS currently operates in Auckland, supporting more than 20 leading organizations across banking, retail, manufacturing, and government sectors. Through its Co-Innovation Network™ (COIN™), TCS collaborates with top universities in New Zealand to advance research in AI, cybersecurity, and sustainability. It also leads STEM initiatives such as goIT™ to inspire future tech talent in the region.

Air New Zealand CEO Greg Foran emphasized the transformative potential of this partnership:
“TCS’ expertise in cutting-edge technology will help us reimagine customer experiences, strengthen cybersecurity, and optimize operations. We’ve already seen significant benefits since we began working together in September 2024. This collaboration will be instrumental in advancing our Cargo Digital Transformation and Digital Retail initiatives, setting a new benchmark for innovation in the aviation industry.”

TCS CEO & MD K. Krithivasan added:
“We are excited to support Air New Zealand’s journey to becoming a digitally advanced airline. By integrating AI, automation, and cloud technologies, we aim to enhance efficiency, sustainability, and passenger engagement. This partnership is a testament to our commitment to driving digital transformation in the global aviation sector.”

AI-Driven Innovation & Workforce Transformation

Air New Zealand serves 49 domestic and international destinations, operating over 3,400 weekly flights and carrying more than 15 million passengers annually. As part of this initiative, TCS will integrate AI-driven automation into over 600 digital applications, improving key airline functions such as:

• Cargo Services & Retail Offerings – Enhancing digital commerce and loyalty programs
• Disruption Management – Using AI to minimize operational disruptions and improve flight rescheduling
• Maintenance & Crew Operations – Optimizing workforce management and engineering systems

Additionally, TCS will lead large-scale workforce upskilling programs, ensuring Air New Zealand’s teams are equipped with advanced capabilities in AI, cybersecurity, and digital engineering.

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With over three decades of aviation expertise, TCS partners with the world’s top airlines, delivering TCS Aviana™, a cloud-ready, AI-powered platform for intelligent airline operations. By leveraging its deep contextual knowledge of the aviation sector, TCS is poised to help Air New Zealand unlock new growth opportunities and drive innovation across its entire business ecosystem.